Cancellations and refunds

Flexible: full refund if you cancel up to 24 hours before check-in time.

Moderate: full refund if you cancel up to 5 days before check-in; after that, 50% of unused nights is refunded.

Firm: full refund if you cancel up to 30 days before; 50% if you cancel between 30 and 7 days before; no refund within 7 days of check-in.

Each listing's policy is shown on the listing, at checkout and in your confirmation.

Flexible: full refund up to 24 hours before departure. Moderate: full refund up to 48 hours before and 50% up to 24 hours before. Firm: full refund up to 7 days before; no refund after that.

If we cancel or reschedule a tour due to weather, safety or force majeure, you can choose another date or a full refund.

From “My booking” (the link in your confirmation email) use “Request cancellation”, or message us on WhatsApp with your booking code. We'll confirm the cancellation and the refund amount under the policy.

Refunds go back to the original payment method when Wompi allows it, or by bank transfer to the lead guest. Depending on the bank or method, it may take 5 to 20 business days to show.

Payment gateway fees aren't charged to the guest for refunds caused by us.

If Vacation VIP can't provide the stay for reasons attributable to us (for example, damage that makes it uninhabitable or a double booking), we offer an equal-or-better stay in the area or a 100% refund, your choice.